Shipping policy

What happens after you order

Orders are picked, checked and packed at our base in Kraucas within 1 to 3 business days. An order placed after midday on a Friday, or on a Latvian public holiday, starts processing on the next working day.

How long delivery takes

Please allow up to 15 business days from dispatch for the parcel to arrive. That figure is given in good faith; carrier volumes, customs handling outside the European Union and the time of year all move the actual delivery date by a few days either way.

What postage costs

Postage is not a flat charge. It is estimated from the distance between our warehouse and the delivery address you enter, calculated at checkout and shown in the order summary before you pay. Two orders of the same weight going to different countries can therefore cost different amounts.

Following the parcel

A tracking reference is emailed as soon as the label is generated. The first scans can take 24 to 48 hours to appear, so a quiet tracking page on the first day is normal rather than a sign of trouble.

Late deliveries

Wait until the 15-business-day estimate has passed before writing, unless the tracking has stopped moving altogether. If the parcel looks lost, report it within 7 days of the expected delivery date and we will raise the case with the carrier.

Damage in transit

Report damage within 48 hours of delivery with photographs of the packaging and the garment, and we will arrange a replacement or a refund.

The address on the order

We deliver to the address supplied at checkout, so please check the postal code and any apartment number are right. If a parcel comes back to us because the address was incomplete or nobody collected it, we will contact you about redelivery and any additional postage that involves.

Who we are

NIKLAVS OZOLS
Lestenes pagasts, Kraucas, 3146, Latvia
Email: support@jeanbaptisemon.shop
Phone: +371 26 737 045