Refund policy

Fourteen days to change your mind

An order can come back to us within 14 days of the day it was delivered — the same window that applies to online purchases across the European Union, counted from the delivery of the last item in the order. Write to support@jeanbaptisemon.shop first with the order number and the style you are returning, and we will reply with the return address and a short check-list.

The condition a piece has to come back in

It must be unworn outdoors, unwashed and still carrying its swing tag. Knitwear is judged on the wool rather than on how it looked folded: a jumper that has been worn against the skin, stored in a smoky room or washed once cannot be offered to another customer and will be sent back to you. Dresses with a tier or a lace panel should travel folded flat rather than rolled, so the seam keeps its line. Trying things on at home is expected — wearing them out is not.

Inspection and how the money comes back

Returned parcels are opened and inspected within 2 business days of arriving in Kraucas. When the piece passes, the refund is raised against the payment method used at checkout; the bank usually posts it within 5 to 10 working days after that. We refund the price of the garment itself.

Sending the parcel back

Ask us for the return label in your first email and we will send it with the return address, so the parcel is tracked and logged against your order instead of arriving unannounced. Keep the receipt until the refund is visible on your statement.

Arrived damaged

Photograph the outer packaging and the garment, then contact us within 48 hours of delivery. With those photographs we replace the piece or refund it, and we do not ask for the damaged one back.

A parcel that does not turn up

If the tracking stops moving, tell us within 7 days of the expected delivery date so that the carrier claim can be opened while the trail is still fresh. Once the parcel is confirmed lost we arrange a replacement or a refund.

Who we are

NIKLAVS OZOLS
Lestenes pagasts, Kraucas, 3146, Latvia
Email: support@jeanbaptisemon.shop
Phone: +371 26 737 045